Our Cetification
Our Cetification
ISO 10002
ISO 10002:2018 is the latest international standard for complaints handling related to products and services within an organization. It provides guidelines for the process of complaints handling, planning, design, development, operation, maintenance and improvement. This is a guide for how to create a complaints handling process that is suitable to your organization’s needs.
If you’re looking for best practices for complaints handling, look no further than ISO 10002:2018.


QVA CERTIFICATION
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